James Walker is the Founder and Group CEO of Resolver – a free tool to empower consumers to resolve issues. James launched Resolver, the free consumer resolution service at 10 Downing Street in 2013. During the company’s first year, James was the sole member of the Resolver team, running the company whilst working as head of innovation for Kingfisher PLC. Since then, James has become a respected specialist in consumer rights and has built Resolver up to have helped over 21 million consumers resolving £2 billion of issues. In addition to running the company, James writes weekly columns for a number of national and regional newspapers, and is frequently called upon to provide guidance and commentary on consumer issues for both regulators and the Government.