Professor Amy J. Schmitz is the Elwood L. Thomas Missouri Endowed Professor of Law at University of Missouri School of law. She has joined legal academia after having practiced law at large law firms in Seattle and Minneapolis, and serving as a law clerk for the Supreme Court of Appeals for the 8 th Circuit. A professor for over 18 years, her current research explores online dispute resolution in varied exchange contexts, with special focus on consumer claims and means for consumers to obtain remedies. She serves on the Association of American Law Schools Executive Committee on Commercial and Consumer Law, is a Fellow of the National Center for Technology and Dispute Resolution, Co-Chair of the ABA Technology and Dispute Resolution Committee, and was an external Scientific Fellow of the Max Planck Institute Luxembourg. Prof. Schmitz is also an expert and liaison for the  United Nations working group seeking to create a global online dispute resolution mechanism (UNCITRAL WG III). Professor Schmitz along with Colin Rule.is the author of the book, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection,